Our orders are shipped out 3 days a week (Monday through Friday). Orders generally arrive within 3 working days but it can take longer (5-6 working days). Please contact us if your order is needed urgently.
Ireland and UK customers Brexit info: All Ireland orders are sent from ROI daily and all UK orders will be sent twice a week from Northern Ireland so you will not be liable for duties or taxes.
Please note full addresses including eircode/postcodes must be provided- we try where possible to contact you where an incomplete address is given. However during busy periods this is not always possible. In the case of misdelivery due to an incomplete address no refund or replacement will be sent.
In most cases orders arrive 1-2 working days after dispatch. Please monitor your tracking link. On rare occasion delays do happen and while we will rectify- please note this is beyond our control. We will give the courier 2 working days to resolve before sending a replacement.
Preorder items: if your order contains preorder items your order will be shipped when preorder items are available. If you need some items sooner we request you place two separate orders or contact us- please note depending on order value a shipping supplement may be charged to split your order into seperate shipments.
- Courier delivery: €5.50
Please note we subsidise courier delivery- if your order is under €20 and large envelope size e.g. 2-3 bibs soothers or one bow we will sometimes use An Post. All toys will be sent by courier.
- Free courier delivery
- Standard post: €5.50 - *We have temporarily suspended the Standard shipping option due to strikes in mainland UK.
- Registered post: €7.50
- Free courier delivery
Rest of World
Registered post: €40
Please note outside Ireland and UK heavy items will incur a shipping supplement (e.g. Play kitchens, dolls houses & bikes). As our website will not facilitate individual shipping supplements, we may contact you after your order to send a payment link for the supplement. You will have the option to cancel your order if you prefer. Certain furniture items cannot be shipped outside Ireland and the UK (e.g. Mustard made Lockers)
We now offer local pickup at our Northern Ireland Head Office. Once your order is ready for collection a member of our team will contact you. Please remember to bring your email confirmation. Pickup times are subject to opening hours!
Available from: Flurrybridge Enterprise Park, Lower Foughill Road, Unit 1, Block c, Jonesborough, Newry BT35 8SG.
Please email us at email@example.com if you have any questions about your order.