We want you to enjoy your shopping experience with KID and to love the items you receive! But we understand that sometimes your purchase may not be right for you and that you may wish to return it. Please contact us in writing at firstname.lastname@example.org for instructions on how goods can be returned to us.
You have the right to cancel your order within 14 days of ordering (orders are generally received within 3-10 days depending on your location). All you need to do is let Us know within these 14 days in writing via email at email@example.com that you intend to return the goods supplied by Us, and to receive instructions on how to return the Goods. You must contact us prior to returning an item in order. We ask that Goods be returned complete, unused and in their original as new condition, with all accessories and instructions. We ask that the original packing be returned in its original condition. You shall bear the cost of returning the Goods. We advise you use a tracked, insured service, as you are responsible for the Goods until they are received by us. Once we receive the Goods back, we’ll reimburse you within 14 days less the cost of postage. Any Ireland or UK returns are liable for the post and packing costs and this amount will be deducted from the refund amount (this includes orders where free or subsidised postage applied). Note the cost of postage usually is greater than the postage amount charged to the customer and the customer is liable for the cost price of postage and packaging when returning an item.
Damaged or Faulty Goods
In the unlikely event that a product you purchase from us is faulty or damaged, it can of course be returned to us for a full refund or replacement. In respect of faulty or damaged goods, you must notify us in writing by email at firstname.lastname@example.org within 7 days of receipt to receive instructions on how to return faulty goods to us. Please ensure you contact us prior to returning.
If you are unhappy with your order or our service for any reason at all please email us to discuss.